Question 1

Payment Method

Accepted Answer

There are a few Payment methods available for you to shop Online with us!

• Credit Card

• LOOK VIP Points

• e-Coupon & e-Voucher

1. Credit Card / Debit Card

Credit Card & Debit Card payment is available for all Shoppers.

We accept all VISA, Mastercard and AMEX Cards, both Credit and Debit with 3D secure (Verified by VISA and Mastercard secure)

All your credit cards information is protected with encryption standard.

2. LOOK VIP Points

LOOK VIP Members can collect points when purchase and redeem it at check-out.

With every purchase, every RM1 = 1 points

During redemption, every 200 points = RM1

All you have to do is key-in your rewards point amount at “Pay with Reward Points”. Your reward points will be shown under “Input Amount”. There will be 2 rewards points stated:

• Reward Points collected

• Amount in RM on your total reward points collected

3. e-Coupon & e-Voucher

These offers exclusive discount or promotion. You will need to key-in the valid code received at “Secure Checkout” page under “Promotion Code”.

You can also redeem using both Promotion Code & Reward Points during check-out.

Question 2

Shipping & Delivery

Accepted Answer

We make shopping at LOOK easy and convenient for you! We provide shipping in Malaysia only (West & East). There are three (3) types of delivery mode for you to select from:

Click & Collect
Click & Collect Express
Home Delivery